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Get in touch

Have a question about the bike benefit or Vapaus? Want to launch the benefit? Need to contact support? You’ve come to the right place.

But first, check these for help

You can always end your benefit bike contract early. Get in touch with us and end your contract directly from the Vapaus app. See instructions
When your bike contract is ending, you will receive an email from us asking to either redeem or return the bicycle. This message contains the instructions for redeeming the bike.

If your situation changes mid-contract, and you would like to redeem the bike, please contact us. See instructions
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We’re here for you

Pick your channel and tell us what’s on your mind.
mail
Email for bike users
We promise to reply in 1-3 weekdays.
bikes@vapaus.io
mail
Email for employers
We promise to reply in 1-3 weekdays.
b2bsupport@vapaus.io
mail
Contact sales
We promise to reply in 1-3 weekdays.
sales@vapaus.io
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Live chat
We’re here to help Mon-Fri from 10am to 4pm.
Start a new chat
location
Postal Address
Vilhonvuorenkatu 11 C, Helsinki.
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Find us here

Let us know if you want to pop by.
storefront
Precycled test rides

Sörnäisten rantatie 27,
rappu 11D, 2. krs,
005500 Helsinki

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Showroom

Sörnäisten rantatie 27,
rappu 11D, 2. krs,
00550 Helsinki

By appointment only.

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Head office

Vilhonvuorenkatu 11 C,
00550 Helsinki

Mon-Fri 9am to 4pm.

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INVOICING

Vapaus Bikes Finland Oy
Company ID: 2879502-8
E-Invoicing:

Address: 003728795028

Operator:
Maventa (003721291126)(DABAFIHH)